HOW TO MAKE A COMPLAINT
At Damara Finance Services we aim to provide the very best service for our customers, therefore in the event that you are unhappy regarding any part of our service, we have an Internal Dispute Resolution process in place to assist in satisfying any complaint.
CONTACT POINT FOR A COMPLAINT:
Complaints Officer
Terry Wilson Director Tel: (08) 9842 8843
The Complaints Officer is a senior personnel in our organisation and has the necessary experience and authority to handle your complaint and make relevant decisions on outcomes.
The complaint need not be in writing and may be presented to us by any reasonable means, for example letter, telephone, email or in person.
You can also contact us on/at:
Post: PO Box 5110, Albany WA 6332
Phone: (08) 9842 8843
Fax: (08) 9842 8871
Email: admin@damarafinanceservices.com.au
Should you not be satisfied with the outcome of the Internal Dispute Resolution process you also have the option of contacting the Credit Ombudsman Service on:
Freecall: 1800 138 422
Phone: 02 9273 8400
Fax: 02 9267 3125
Email: info@creditombudsman.com.au
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